We offer returns and exchanges on full priced products (sales products excluded unless faulty) purchased online subject to the following conditions:

  1. - The garment is returned within 14 days of receiving your order. 
  2. - Garments are in a saleable conditions, i.e. clean, tags attached, in original conditions. Any garments that have been worn, damaged, altered or washed will not be acceptable. 
  3. - Sales items: ANC BY CAROL does not accepted returns (refund or exchange) on any sale items unless deemed faulty.

Request a return:

To request a return or exchange (excluding sale items), please contact us by email ancbycarol@gmail.com and include the following details: 

  • Order ID
  • Return reason 
  • If you are exchanging an item, please include the product name, colour and size you would like to exchange for. 


  • Refunds are reversed in the original form of payment. 
  • Refunds may take 3-10 business days to appear on your bank statement.
  • The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee). 



  • Exchanges are subjected to availability at once your return arrives at our head office. Exchange can be made for items of the same value of money of your original purchase. 
  • We do not refund the shipping fee.